How to setup an account

Before you can start to use our service, and in line with our due diligence procedures, you will need to provide us with one of the following:

Two trade references
We require references from 2 businesses that have accepted payment from you within the last 3 months. Please could you forward the email address details of these 2 references to info@e-parcels.com. Once satisfactory references have been obtained we will be in contact to let you know you can start to use our service.

Copy of your last audited accounts dated within last 12 months
Please fax the above to 01628 520285. Once we are in possession of these we will contact you to let you know you can start to use our service.

Deposit amount equivalent to 2 weeks postage
In the event that you are unable to provide 2 Trade References or supply a copy of recent audited accounts, we are unfortunately unable to offer you any credit facility at this moment in time. To be able to open an account with ourselves we would request the following deposit be made to our bank account:

Avg daily parcel quantity x £1 x 10

This deposit would be drawn upon to pay your weekly invoice, and will needing topping up every 2 weeks. In the event that your parcel count increases, we would request a larger equivalent deposited amount. In the instance where you request to leave the e-parcels.com service, we will refund the balance of your account by BACS transfer immediately. After 3 months of having paid us in this manner, we will review your account with us and offer you our standard 7 day credit terms if applicable.

To setup an e-parcels.com account, please complete the online form

What happens when you setup an account with e-parcels.com?

Once we receive your account application and have received the necessary information from you, we will forward onto you our courier account details and telephone booking number of your nearest depot.

Invoicing and Payment

You will receive an invoice from e-parcels.com on a weekly basis.

The invoice will be sent to you via email. Payment is accepted by Bank Transfer or cheque. The amount of your invoice will be based on the weekly quantity, weight and destination of parcels that pass through the e-parcels.com distribution hub, plus the cost of courier collections received.

For all queries regarding the e-parcels.com service, call us on 01628 520285.